Tonya Kroft & Teresa Glessner Share

Aug 5, 2021  |  Layla Price-Bodkin

The City of Mar­i­on Trans­porta­tion Department’s Dis­patch team is made up of Tere­sa Ter­ry” Gless­ner and Tonya Kroft. Both are sea­soned employ­ees of the City of Mar­i­on with Kroft’s hire in 2006 and Glessner’s in 2011.

Dur­ing the shut­down from the COVID-19 pan­dem­ic, Kroft and Gless­ner took on many addi­tion­al tasks along with the oth­er employ­ees of Trans­porta­tion – answer­ing 60 to 70 calls a day for a total of over 27,000 calls dur­ing the 15-month call-ahead peri­od. The two had to eval­u­ate and nego­ti­ate each call, and deter­mine the best way to trans­port each call-ahead rid­er in order to main­tain the max­i­mum num­ber of 3 peo­ple to a bus at any giv­en time dur­ing a large por­tion of the emer­gency. Every­one who want­ed picked up had to go through them,” explained Trans­porta­tion Direc­tor Jeff Edwards. In what was a chaot­ic time, they kept things under con­trol through their quick orga­ni­za­tion, del­e­ga­tion, and pro­fes­sion­al­ism.” He added, Espe­cial­ly dur­ing that time, they were the glue that kept Trans­porta­tion going.”

The Trans­porta­tion Depart­ment was one exam­ple of the many City depart­ments work­ing behind the scenes to keep the City of Mar­i­on oper­at­ing in good order. Edwards expressed, All the dri­vers kept the bus­es clean and san­i­tized every day, and still con­tin­ue this prac­tice. These tasks are not easy. The mechan­ics, sup­port staff…they all do an incred­i­ble job. On the sur­face, all you see are the bus­es dri­ving around town, but there is a real­ly whole lot that goes on behind the scenes.”

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